Shipping Policy
At Luna Artist, we are committed to delivering your order safely and efficiently. Please review our shipping policy below:
Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Custom or made-to-order items may take longer to prepare, with an estimated processing time of 5-10 business days.
Shipping Methods
- We offer standard and expedited shipping options.
- Carriers: We ship through trusted carriers, including DHL, UPS, FedEx, and local postal services, depending on your location.
Shipping Rates
- Domestic Shipping: Free standard shipping on all orders.
- International Shipping: Shipping rates are calculated at checkout based on destination and package weight.
Estimated Delivery Times
- Domestic: 3-7 business days after processing.
- International: 7-14 business days, depending on customs and location.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number to monitor your delivery.
Customs, Duties & Taxes
- For international orders, customs duties and taxes may apply. These charges are the buyer's responsibility and vary by country.
- We are not responsible for delays caused by customs.
Lost or Damaged Items
- In the rare event your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue and offer a replacement or refund, as applicable.
Shipping Restrictions
- We currently do not ship to P.O. boxes, military addresses, or certain remote areas.
- Some products may have specific shipping restrictions based on size, weight, or international regulations.
For any additional questions or concerns regarding shipping, feel free to contact our customer service team at support@lunaartist.com
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